Guest Services Coordinator – Video Game Research Operations

Role Location: Culver City, CA

Guest Services Coordinator – Video Game Research Operations

The ideal candidate is someone who prides themselves on being organized, neat, and efficient with process and procedure, is a people person, and is a great communicator. Experience working in customer service is a plus.

• Manage the welcome center of our Culver City facility. Keep the facility clean, organized, and looking professional.
• Assist IT team with pre-project setup, and post-project tear-down. Ensure space is clean and organized prior to next group, and at end and beginning of each day.
• Greet clients and coordinate with research project team on meeting client needs, including backroom seating, lighting, supplies, meal ordering, etc.
• Greet research participants and assist project execution with administrative functions, such as providing name tags, showing how to use lockers, providing snacks, providing NDA to fill out, etc.
• Enforce security protocols, such as stowing away any recording devices such as phones, watches, smart glasses.
• Coordinate with online gamer community managers in answering in-bound questions from recent and future research participants (e.g., providing directions, parking instructions, incentive payment details, etc.).
• Other ad hoc office management/administrative functions when needed.
• This is a full-time role requiring physical presence in our Culver City facility every day during a work week and occasionally on weekends. However, work schedules can be flexible depending on project start/end time.

• Demonstrated devotion to customer service, meeting and enhancing people’s experience.
• A sunny personality that makes people feel welcomed, respected, and at ease.
• Strong communication and interpersonal skills.
• Highly organized and neat; efficient with process and procedures.
• Proficient in Microsoft Office 365 product suite and PDF/document management tools.
• Strong work ethic and professional in appearance.

Experience

None required – we are open to all situations and life stages; however, the ideal candidate will have some customer service and/or office organization/administration experience. Please speak to these facets in your application.

Compensation

As a full-time employee, you will also be eligible for other company benefits, including tiered performance bonus, optional 401K with employer matching, medical, dental, vision, and short-term & long-term disability.