Office Assistant - Fairfax

We are offering a contract to hire employment opportunity for an Office Assistant in Fairfax, Virginia. This role is within the mortgage industry and requires on-site presence, working Monday to Friday from 8:30 am to 5:00 pm. The successful candidate will be handling customer service and collections support duties.

Responsibilities:

• Handle customer inquiries and resolve their issues efficiently
• Monitor customer accounts and take necessary actions on overdue payments
• Conduct follow-ups with customers who have past due payments through phone calls and emails
• Send out email letters to customers reminding them of their delinquent payments
• Undertake data entry tasks to update customer account information
• Dispatch notices via email, voice mail, and regular mail
• Process customer credit applications with accuracy and efficiency
• Maintain detailed and accurate records of customer credit history
• Support the mortgage division in their daily operations
• Continuously learn and improve on the use of MS Office Suite in executing tasks • The position requires a minimum of 1 year of experience in a similar role
• Proficiency in MS Office is necessary for daily tasks and operations
• The ability to provide top-notch customer service is crucial
• Experience in collections, particularly consumer collections, is beneficial
• The candidate must have excellent verbal and written communication skills
• Strong organizational skills and attention to detail are required
• Must be able to work both independently and as part of a team
• The ability to handle multiple tasks and prioritize effectively is necessary
• A high school diploma or equivalent is required for this role.