IT IS_CNS_Contact Center_Cisco
Sage IT INC New York
Role Description: Contact center Technology Solutions Lead Competencies: IT IS_CNS_Contact Center_Cisco Experience (Years): 8-10 Essential Skills: 10 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. Telephony, call recording, routing, reporting, IVR, CTI, IPT, WFM etc 5 yrs.
experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM), 3 yrs. in planning and development of large contact centre infrastructure including design, integration, deployment, and upgrading, Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc.
experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM), 3 yrs. in planning and development of large contact centre infrastructure including design, integration, deployment, and upgrading, Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc.
(ideal), Desirable Skills: The applicant must possess: Very strong knowledge of Cisco s contact centre infrastructure products and technologies (e.g. UCCE, CUCM, CVP, etc Strong knowledge in the contact center domain and the multiple products/features available on the market (forecasting tools, call recording, dialers, etc) Good knowledge of the various communications protocols, such as TCP-IP, Ethernet and routing protocols Good knowledge of Windows server/PC environments (Active Directory, DNS, DHCP, backup tools) Strong understanding of broader network, security, and enterprise implications of the contact centre design,
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