Customer Service Representative

This is a short-term contract to full time employment opportunity.

Responsibilities:

• Respond to customer inquiries via phone and email correspondence, ensuring all inquiries are handled with professionalism and accuracy
• Enter customer data and order entries into our system accurately, ensuring all information is up-to-date and accurate
• Use Microsoft Excel and Microsoft Word to handle documentation and reporting tasks
• Schedule appointments for customers as required, ensuring a seamless experience for the customer
• Monitor customer accounts and take appropriate action when necessary
• Work within a call center environment, handling both inbound and outbound calls effectively
• Ensure all customer service activities align with the guidelines and standards of the healthcare industry
• Collaborate with other team members to ensure a high standard of customer service is consistently achieved
• Proactively identify opportunities to improve the customer experience and recommend solutions to management
• Proficiency in handling inbound and outbound calls in a healthcare setting
• Previous experience in a customer service role, preferably within a call center environment
• Ability to accurately input and manage data entries
• Experience with email correspondence and excellent written communication skills
• Proficiency in Microsoft Excel and Word for data management and document creation
• Experience in order entry and processing in a fast-paced environment
• Ability to schedule appointments, managing multiple calendars and coordinating schedules
• Excellent interpersonal skills to interact with patients, medical professionals, and team members
• Strong problem-solving skills and the ability to handle customer inquiries and complaints effectively and professionally
• Familiarity with healthcare industry policies, procedures, and regulations is an advantage

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