[ref. d4818] Data Entry Customer Service - Addison

Overview:

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

We do this by putting all customers first.

Responsibilities:

Position Summary

The Customer Success Specialist I supports Concentra’s Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.

• Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
• Input data into closed loop propitiatory database system
• Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
• Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
• Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
• Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements
• Build internal relationships with Operations, Sales and Billing departments
• Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

• High school diploma or GED equivalent
• Some college courses in Business Administration or in a related field from an accredited college/university, preferred

• Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Comfortable with using technology and able to learn new systems/applications
• Skilled at multitasking in multiple systems/applications simultaneously
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Effective ability to work in a team environment, as well as independently when required
• Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
• Comfortable in a high-demand environment
• Ability to retain and apply new information quickly