Product Support Specialist
Robert Half Manchester
We are a company in the IT Consulting sector, located in the United States, and are seeking a Product Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, helping them with any issues or inquiries they may have about our software and hardware products.
You will also be responsible for maintaining accurate customer records, processing customer applications, and monitoring customer accounts.
Responsibilities- Serve as the main point of contact for customer inquiries, providing detail oriented and courteous support
- Assist customers with the functionalities of our software and hardware products, answering any questions they may have
- Perform Tier I remote troubleshooting services, such as reviewing monitored device configurations and explaining what certain alarms indicate
- Utilize remote software to access both customer and internal hardware
- Work with Developers and other teams to resolve technical issues
- Contribute to the Knowledgebase
- Strong knowledge of Linux operating systems
- Experience with MySQL
- Excellent problem-solving skills
- Ability to handle customer support inquiries efficiently
- Capability to work in a fast-paced environment
- Strong verbal and written communication skills
- High degree of professionalism and dedication to customer satisfaction
Trispoke managed servicesMerrimack, 9 mi from Manchester
Training Support Specialist - Merrimack, NH (Hybrid)
Shift: 1^st shift, 07:30AM-05:00PM
Pay Rate: $52/Hr. on W2
Role will be Hybrid-3 days a week in Merrimack, NH
This would be a 6-Months Contract role that could get extended.
US Citizenship...
Bedford (MA), 36 mi from Manchester
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