Customer Service Representative

This role is a short-term contract to full time employment opportunity providing a crucial service in our operations.

Responsibilities:

• Handle inbound and outbound customer calls in a professional manner
• Enter customer data accurately into the system
• Use Microsoft Excel and Microsoft Word to maintain and update customer records
• Process customer credit applications with accuracy and efficiency
• Respond to customer inquiries via email and over the phone
• Schedule appointments as required
• Monitor customer accounts and take appropriate actions when necessary
• Maintain a high level of customer service at all times
• Complete order entries accurately and promptly
• Use dispatching and logistics skills to manage customer service processes
• Proficiency in answering inbound calls
• Experience in call center customer service
• Strong customer service skills
• Ability to perform data entry tasks with accuracy
• Experience in email correspondence
• Knowledge of handling both inbound and outbound calls
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in order entry
• Ability to schedule appointments effectively
• Excellent verbal and written communication skills
• Ability to multitask and manage time efficiently
• Strong problem-solving skills and ability to handle difficult situations
• High level of patience and empathy towards customers
• Ability to work in a fast-paced environment
• Willingness to work in shifts, weekends, and holidays if required
• High school diploma or equivalent; further education in a relevant field will be appreciated

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. Apply today!