Tool Service Team Lead
The Tool Service Team Lead responsibility is to manage a Tool Service Center (TSC) team to deliver best-in-class tool service. The role involves establishment of a culture that improves and implements ideas, standard behaviors and changes in the Tool Service Center.
The Tool Service Team Lead needs to recruit team members, constantly engage the team, effectively plan and direct activities to meet the Repair Key Performance Indicators and deliver a best-in class Customer Experience.
What does the role involve?- Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition to Hilti North America customers.
- Sustain technical competence while leading development of team repair expertise.
- Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards.
- Responsible for effective inventory management to defined regional process standards.
- Direct Tool Service Center maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner.
- Direct supervisory authority and responsibility for assigned team members within Tool Service Center; includes performing Performance Management Process, implementing development plans and recommends employment status changes.
- Lead by example and promote a cohesive team-oriented environment.
- Assist Tool Service Manager in maintaining rapport and communication through daily contact with Tool Service Center staff, customers, sales personnel, and company departments.
- Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, Tool on Demand support).
- Actively manage end-to-end processes and ensure the communication of Hilti North America tool service differentiation.
- Deliver sustainable productivity at defined end-to-end service levels.
- Execute sustainable processes and repair standards in the Tool Service Center.
- Be accountable for execution of defined lean initiatives to build lean culture and drive bottom-up continuous improvement mindset to achieve operational excellence in the team.
- Be accountable for people processes and competence development and diversity, equity and inclusion of their own team.
- Other duties as needed or assigned.
What you need is:
- High School Diploma or GED, required.
- Bachelor’s Degree, preferred.
- Two to three (2-3) years of experience in technical shop/plant operations management, preferred.
- Direct supervision of technical staff, preferred.
- Experience using Windows applications, preferred.
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
What do we offer?In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
- High School Diploma or GED, required.
- Bachelor’s Degree, preferred.
- Two to three (2-3) years of experience in technical shop/plant operations management, preferred.
- Direct supervision of technical staff, preferred.
- Experience using Windows applications, preferred.
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.