[ref. c58762816] Somerset - Customer Service Representative

You will support key business functions, including order management, customer communication, and system updates, while contributing to a high standard of customer satisfaction.

Core Responsibilities:

• Process and manage customer orders, ensuring accuracy and timeliness.
• Communicate and coordinate with internal teams and customers to resolve issues and maintain strong working relationships.
• Update and track order statuses, inventory levels, and delivery schedules.
• Address customer inquiries professionally through email, phone, or other communication channels.
• Maintain accurate customer records and update systems with relevant information.
• Support team projects, identify process improvements, and contribute to operational efficiency.

Required Skills and Qualifications:

• Strong computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong problem-solving and organizational abilities, with the ability to prioritize tasks effectively.
• 2-5+ years of customer service experience in a professional setting.
• Familiarity with ERP or CRM systems.