Site Reliability Engineer (The Reliability Guardian)

We’re looking for a Site Reliability Engineer (aka The Reliability Guardian) to enhance system reliability, implement automation, and support a seamless user experience.

You’ll play a vital role in making sure that services are reliable, efficient, and prepared to handle the demands of the future.

Key Responsibilities:

1. Ensure System Reliability and Performance:

• Design and implement strategies to enhance system reliability and performance, focusing on scalability and redundancy. You’ll ensure high availability across distributed systems and proactively address potential issues.
• Automate Processes and Improve Efficiency:
• Develop automation scripts and tools to reduce manual interventions and improve deployment, monitoring, and maintenance processes. You’ll leverage tools like Ansible, Puppet, or custom scripts to enhance automation.
• Monitor and Respond to System Health:
• Implement and manage monitoring solutions such as Prometheus, Grafana, or Datadog to track system health. You’ll set up alerts, dashboards, and automated responses to maintain optimal performance and detect potential failures early.
• Incident Management and Troubleshooting:
• Lead incident response efforts to quickly address and resolve service disruptions. You’ll document incidents and contribute to post-mortem analysis to prevent future occurrences and refine operational procedures.
• Collaborate on System Architecture and Scalability:
• Work with engineering and development teams to design and scale infrastructure. You’ll contribute to decisions on architectural improvements and provide input on capacity planning and load testing.
• Implement Security and Compliance Standards:
• Integrate security practices into the reliability workflow, ensuring that all automated processes, monitoring solutions, and operational systems meet compliance and security standards.
• Develop and Maintain CI/CD Pipelines:
• Support and improve continuous integration and deployment pipelines to facilitate smooth code releases. You’ll ensure that pipelines are optimized for speed, reliability, and scalability.

Requirements

Required Skills:

• Reliability and Performance Expertise: Strong experience in ensuring system reliability and performance in complex, distributed environments. You understand how to design systems that recover gracefully from failures.
• Automation and Scripting: Proficiency in automating tasks using scripting languages such as Python, Bash, or PowerShell. You have experience with automation tools like Ansible, Chef, or Puppet.
• Monitoring and Incident Management: Familiarity with monitoring tools such as Prometheus, Grafana, ELK Stack, or Datadog. You’re skilled at setting up monitoring dashboards, alerts, and automated incident responses.
• CI/CD Pipeline Knowledge: Experience in maintaining and optimizing CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or CircleCI. You can integrate reliability practices into the deployment process.
• Security and Compliance Awareness: Knowledge of integrating security standards and practices into site reliability processes, ensuring that compliance is maintained throughout operational workflows.

Educational Requirements:

• Bachelor’s or Master’s degree in Computer Science, IT, or a related field. Equivalent experience in reliability engineering or systems engineering may be considered.
• Certifications related to cloud platforms or DevOps (e.g., AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer) are a plus.

Experience Requirements:

• 5+ years of experience in site reliability engineering, DevOps, or a similar field, with a strong background in system monitoring and automation.
• Hands-on experience in building and managing high-availability and distributed systems.
• Familiarity with cloud platforms (AWS, GCP, Azure) and container orchestration tools such as Kubernetes is highly desirable.

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums.
• Paid Time Off: Competitive vacation, sick leave, and 20 paid holidays per year.
• Work-Life Balance: Flexible work schedules and telecommuting options.
• Professional Development: Opportunities for training, certification reimbursement, and career advancement programs.
• Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources.
• Life and Disability Insurance: Life insurance and short-term/long-term disability coverage.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.
• Tuition Reimbursement: Financial assistance for continuing education and professional development.
• Community Engagement: Opportunities to participate in community service and volunteer activities.
• Recognition Programs: Employee recognition programs to celebrate achievements and milestones.