User Experience Strategist

Overview:

The User Experience Strategist will implement the Library’s web content strategy; collaborate with stakeholders to ensure platforms are useful, usable, and accessible; and align design efforts with user experience and visual identity.

Responsibilities:

• Collaborate with colleagues and stakeholders to implement the Library’s content strategy across all platforms, ensuring consistency, accessibility, and positive user experiences.
• Manage and act as Product Owner for the Library’s content platforms including the website, LibGuides, and intranet.
• Support the integration of tools and applications into the website such as: search, digital library, finding aids, catalog, wayfinding, calendaring, space reservations.
• Engage in the cohesive development and implementation of a coordinated design system across library platforms in alignment with Library and University visual identity guidelines.
• Lead web analytics metric coordination and provide regular reporting of user behavior and usage.
• Coordinate accessibility efforts to ensure web platforms comply with accessibility standards.
• Design and conduct user research studies in collaboration with stakeholders and service managers.
• Conduct training and coach content creators on topics such as user experience, service design, writing for the web and accessibility.

Qualifications:

• Bachelor’s degree and 5+ years of relevant work experience, or an equivalent combination of credentials and work experience
• Demonstrated experience and understanding of websites, information architecture, navigation, and assessment
• Demonstrated experience with quantitative and qualitative user experience research methods.
• Expertise with inclusive design and accessibility standards such as WCAG 2.2
• Experience with content management systems(e.g. Drupal, Wordpress, Confluence) and web technologies and design (e.g. HTML, CSS, APIs)
• Working knowledge of Google Analytics and other web analytics tools
• Ability to work as part of a team, problem solve, maintain attention to detail in a complex environment
• A commitment to building a welcoming work environment that embraces diversity, equity, and inclusion
• Experience which demonstrates a strong customer service orientation
• Excellent written and verbal communication skills for including writing for the web

• Master’s degree within the fields of HCI, CS, Library and Information Science or similar
• Experience in higher education
• Experience in libraries or cultural heritage organizations
• Experience with library specific software such as SpringShare products, Summon, Blacklight, StackMap
• Experience with user research and design tools such as Qualtircs, MouseFlow, Mural, Figma, UXTweak

**Interested candidates should submit a resume and cover letter outlining their qualifications and experience as they relate to the role.

KNOW YOUR RIGHTS

1. 25

Eligible for Overtime: No

Benefits Eligible: Yes

Essential Services Personnel (see policy for detail): No

Physical Capacity Exam Required: No

Valid Driver’s License Required: No

Experience Level: Mid-Senior Level