Inside Sales Representative

Overview:

Join our team!

Marino/WARE is a leading developer of steel framing products, providing superior building materials, and engineering capabilities. Marino/WARE’s national strength, responsive collaboration, and personalized local solutions offer a level of service and quality that our customers find invaluable!

We are seeking an experienced Inside Sales Representative to join our team!

Responsibilities:

In this position, you will:

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions such as orders, quotes, or returns.
• Provide accurate information regarding availability of in-stock items.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educate customers about terminology, features, and benefits of products to improve product related sales and customer satisfaction.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Assisting the Outside Sales team on market pricing and project tracking
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Fill requests for catalogs, information, or samples.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
• Setup and maintain customer files.
• Identify trends in customer satisfaction or dissatisfaction.
• Manage time effectively, meet personal goals and work effectively with other members of the team.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Assist in scheduled physical inventory counts.
• Maintain proficiency in using personal computers, data entry terminal and other common office equipment and software.
• Follow company policies and procedures.
• Always present a professional image to customers and vendors.
• Perform other duties as assigned.

Qualifications:

Position Requirements:

• Part-time approximately 30 hours per week to start with a potential to go full time
• High school diploma or equivalent with a minimum of 2 years of related experience
• Experience in Construction or Building Industry Preferred
• Customer service and interpersonal skills a MUST
• Ability to be proactive and able to work independently
• Friendly, reliable and willingness to learn
• Must be detail-oriented and be able to work under strict deadlines and pressure
• Ability to appropriately maintain confidentiality and handle sensitive information
• Experience working in ERP systems. Vantage highly desirable.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook