Remote Patient Support Representative

Duration: 5 months, with a strong potential for Contract to Hire

Hours:

• Training: 8:00 am - 4:30 pm PST, Monday to Friday for the first four weeks
• Regular Hours: 8:30 am - 5:00 pm PST, Monday to Friday

Job Overview:

Be part of a team making an impact on a global scale by advancing health equity. Caring. Connecting. Growing together.

This is a full-time, 40-hour-per-week position within a 24/7 department. Flexibility is required for various 8-hour shifts, and occasional overtime, including holiday work, may be necessary based on business needs.

Primary Responsibilities:

• Meet established performance goals in areas such as patient satisfaction, accuracy, quality, and attendance
• Consistently meet adherence metrics, evaluated daily
• Multi-task efficiently, using dual monitors for data entry, phone etiquette, and resource management, following company guidelines
• Serve as a patient advocate, providing complex and sensitive information to both internal and external customers
• Support other Patient Support Center Representatives and Supervisors with daily paperwork and assist in documenting/resolving patient issues
• Recognize financial, medical, and legal risks during customer interactions, following appropriate procedures
• Utilize company systems to assist with customer needs, such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals
• Accurately translate oral information into written documentation
• Provide general information to new or potential members about available providers and assist with the selection of Primary Care Providers (PCP)
• Coordinate with clinicians and Telehealth Nurses as necessary, arranging DME, transportation, and home health services
• Update PCP information in the system and manage paperwork as required

Qualifications:

Required:

• High School Diploma/GED or equivalent experience
• Minimum 18 years of age
• 2+ years in a customer service role
• Proficient in Microsoft Suite and navigating multiple chat channels within Microsoft Teams
• Healthcare experience
• Flexibility to work full-time, 40 hours per week, with potential for overtime during holidays as needed

Preferred:

• Spanish bilingual skills

Telecommuting Requirements:

• Ability to secure all sensitive documents
• Dedicated work area ensuring privacy and separation from other living areas
• Access to an approved high-speed internet connection

Join us to start making an impact by improving healthcare access and outcomes!