Customer Service Representative

This role offers a short term contract employment opportunity.

Responsibilities:

• Monitor and track deliveries made by around 40 trucks daily
• Liaise with customers to provide updates on deliveries
• Reschedule deliveries as needed and communicate changes to customers
• Handle any issues related to customer orders or deliveries promptly and professionally
• Utilize dispatching skills to ensure smooth operations
• Maintain accurate and up-to-date customer records
• Process customer credit applications with accuracy and efficiency
• Leverage Excel skills for data entry tasks (no formulas or functions required)
• Provide bilingual customer service if applicable
• Train and adapt to company-specific software.
• Excellent customer service skills, with a proven track record in a similar role.
• Experience in dispatching, coordinating transportation, or related logistics activities.
• Strong communication and interpersonal skills to effectively interact with customers and team members.
• Proficient in using computer systems for tracking, information gathering, and/or troubleshooting.
• Ability to handle stressful situations and high-volume workload.
• Excellent problem-solving skills and ability to make decisions quickly.
• Must be reliable, responsible, and dependable in fulfilling obligations.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Must be flexible with work hours, able to work shifts including weekends and public holidays.
• High school diploma or equivalent required.