[ref. y63439201] Computer Network Support Specialist (Journeyman)

Overview:

Global in service but local in approach, the Nisga'a Tek team is committed to high-quality service to honor those who defend us. Nisga'a Tek's work ensures mission assurance and execution for customers and warfighters.

Summary:

We are looking for a Computer Network Support Specialist (Journeyman) to support the United States Coast Guard (USCG) Information Technology (IT) contract in Elizabeth City, NC. The IT department is responsible for supporting over 4500 users, including 42 Flag Officers, Senior Executives, and other VIP users.

Responsibilities:

Essential Job Functions:

• Responsible for resolving/correcting incident management tickets requiring field-touch labor support at the local site. Incident user assistance requests which cannot be resolved via assigned unit level resolution authority, shall be escalated to the appropriate service provider for advanced support.
• Utilize the primary USCG ticketing system to properly perform all field-touch IT Support Services.
• Shall keep end users informed by providing timely and accurate updates via the CG’s ticketing system on the status and progress of efforts resolving incidents and work orders.
• User assistance requests which cannot be resolved via touch-labor (Field Support) shall be escalated to the appropriate service provider for advanced support.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair Local CG & Non-standard Networks, Virtual Private Networks, Public Announcing systems, and telecommunication equipment; including routers, switches and other applicable equipment and systems.
• Provide field-touch labor necessary to troubleshoot and repair off-network & networked printers, intercom systems.
• Provide field-touch labor necessary to troubleshoot, re-image, reconfigure, and repair standard CG Workstation images.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair standard and non-standard software & hardware.
• Coordinate with external entities to facilitate warranty repairs on local equipment/systems when necessary.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair network connections of Ethernet & fiber optics cables, including wall ports or switch ports, onsite switch & router configuration, & port-level security corrections as required.
• Contractor shall interface with vendors, commercial carriers, and Telephony Technicians regarding the troubleshooting and repair of communication lines and circuits.
• Contractors will hand carry equipment & escort personnel to and from controlled spaces required to troubleshoot, reconfigure, and repair, upgrades, and other field-touch labor tasks as needed.

#CJ

Qualifications:

Necessary Skills and Knowledge:

• Shall have the general IT knowledge necessary to provide field touch-labor for the set-up, configuration, & troubleshooting of both non-standard and off-network systems and hardware.
• Such as off-network printers, non-standard computers, Video Teleconferencing equipment, and other common technologies.
• Excellent oral and written skills.
• Excellent critical thinking skills.
• Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and as a team member
• Shall be able to read, write, speak, and understand English.

Minimum Qualifications:

• Minimum 3 years experience
• Minimum of at least one IA Technical Level 2 (IAT2) certification:
• CCNA-Security
• CySA+ **
• GICSP
• GSEC
• Security+ CE
• CND
• SSCP
• Secret Clearance

Preferred Qualifications:

• Bachelor's degree in an IT related field.
• Five (5) years of prior experience in a similar role