[ref. r26257601] Property Management Coordinator

Lastly, we’re looking for someone who is as passionate about Philadelphia’s neighborhoods and community as we are, and shares our culture of authenticity.

This position offers an hourly rate of $20 commensurate with experience and includes a comprehensive benefits package that includes paid time off, medical and dental insurance, and 401k matching.

• Answer and field maintenance calls; Communicate with frustrated tenants, helping them with basic troubleshooting when needed
• Correspond with tenants in the shared inbox and property management software
• Return voicemails from tenants throughout the day and relay accurate & timely information to the team
• Enter maintenance requests received via phone/email into our property management platforms when appropriate.
• Support essential administrative tasks such as providing broad-scope communications, calling utility companies, and communicating with other third-party entities as requested
• Support key inventory operations by assisting with key distribution, receiving returned keys, and various key issues as needed.
• Assist walk-in clients/tenants with maintenance and property management-related items
• Compile a comprehensive weekly report every Friday to ensure operational efficiency for weekend coverage

Education, Experience, and Skills required:

• Bachelor’s degree required
• Prior work experience in a customer service-oriented role, ideally with heavy email and call volume
• Ability to organize, multitask, and work under pressure while maintaining a positive, friendly attitude
• Overachieving attitude and strong work ethic
• Basic knowledge of real estate market terminology and practices
• Knowledge of general maintenance processes and methods

You will thrive in this position if you:

• Are a customer service pro who strives to meet and surpass expectations. You make sure the tenant knows how important they are to you and the business by ensuring each interaction is friendly, helpful, and positive.
• Are genuinely energized by helping people. You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away.
• Are flexible and comfortable with change. You enjoy finding new ways of working together and can evaluate different opinions. You don’t stick solely to your point of view, especially when the team needs to get the job done
• Are action-oriented. You take the initiative to get the answers you need to be most effective in your role.

Benefits

We believe a thriving neighborhood is one where individuals and businesses have mutually beneficial relationships, and we are passionate about fostering that connection. We are committed to creating a healthy and vibrant community, and we are honored to be a part of it.