Tower Team Lead - Mt. Vernon, OH

apartmentMercury Broadband placeAnderson calendar_month11/13/24

Want an opportunity to reach new heights while providing a unique service? Are you a hands-on worker who wants to step back at the end of the day and see a finished product that will not only last but provide value? Are you a leader with the ability to follow safety, construction, and budgetary, guidelines?

Come join a fast-growing company and industry and take the first step towards a bright new future with us.

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies.

Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: The Tower Services Team of Mercury Broadband builds and services all of Mercury’s tower sites. The team should be professional in attitude and appearance and engaged with our tower landlords and construction manager’s needs.

Tower Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Tower Team Leader.

Location: Mt. Vernon, OH
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training,

Key responsibilities and accountabilities:

Manage Tower Installation Teams installing broadband equipment on assigned tower sites
Interact with landlord tower owners and landlord CMs, represent the company in a professional manner
Properly configure and connect tower equipment to the Mercury Network
Troubleshoot broadband tower equipment
Troubleshoot and resolve network outages
Assigned company fleet vehicle. Responsible for needed maintenance and completing vehicle inspection forms.
Assigned company tools and tower rigging equipment
Responsible for assigned Tower Team work orders ensuring completion and closeout
Assist in training Tower Technician I, II and III
Assist Sales with high value customers
Communicate with Tower Landlords and Site Owners
Assist sales team with localized marketing efforts
Manage vital business relationships and troubleshoot complex issues
Respond to and facilitate resolution of Network tickets
Create tower Bill of Materials for broadband equipment installation
Assist with new tower site construction, planning and ordering materials

Skills & Requirements:

Follow cabling procedures for wiring towers
Comfortable working towers (up to 300’) and elevated locations
Basic mechanical skills
Knowledge of and ability to operate basic hand and power tools
Basic computer skills and proficiency with computers
Basic computer networking skills and knowledge
Use of PC based applications to program and diagnose various communications equipment
Clean driving record and valid driver’s license
Self-Motivated
Customer service oriented and professional in appearance
Ability to communicate effectively, both orally and in writing
5+ years as Tower Foreman or equivalent on job experience
First Aid/CPR certified
OSHA 30
Tower Climbing Training/Rescue
Rescue Certified
Electrical Safety Training
RF Safety Training

Physical Requirements:

Ability to climb with up to a 30 lb. load and work at elevated heights up to 500', with most of the work performed at 300' or less; must be able to pull own body weight plus equipment weight up a vertical tower repeatedly
Ability to stand continuously, reach frequently, & bend at waist and knees frequently
Requires working outdoors in all types of weather
Ability to stoop, crawl, squat and lift 50 lbs.; and be able to lift 50 lbs. overhead occasionally
Requires good finger and hand dexterity to utilize various hand tools in a repetitive manner

Company Provided Training:

Aerial and Safety Training
OSHA Certifications
Installation and Equipment Training
Ethernet Wiring
Networking Training and Concepts
Eligible for $5/hour Hazard Pay while climbing tower

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

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