IT Support Engineer

This role is situated in the service industry and is a promising opportunity.

• Respond to and enter help desk tickets, providing Level 1 and Level 2 support for hardware, software, and network-related issues.
• Assist with system maintenance tasks, including patching and scripting.
• Provide technical support for Windows PCs, peripherals, mobile devices, printers, and VoIP phones.
• Offer technical support and training for Microsoft 365 applications.
• Perform user creation, maintenance, and password resets in Active Directory/Entra, Intune portal.
• Utilize Microsoft 365 Security Center to manage security policies, monitor threats, and protect organizational data against cyber risks.
• Manage and resolve issues related to network infrastructure, including experience with firewalls and Unifi portal systems.
• Administer SharePoint environments, manage files, and perform regular backups to ensure data integrity and availability in cloud storage solutions.
• Configure, maintain, and troubleshoot VPN connections to ensure secure and reliable remote access for users.
• Assist with training and implementing best practices for users.
• Image and configure laptops and PCs for users. • Proficient in Active Directory and Azure Active Directory
• Demonstrable experience with Microsoft 365 Enterprise
• Ability to manage and troubleshoot Remote Access VPNs
• Familiarity with Firewall configurations and maintenance
• Solid understanding of Server Administration
• Excellent problem-solving abilities
• Strong communication and team collaboration skills
• Ability to work well under pressure and meet deadlines
• Relevant certifications or degree in Information Technology or related field
• Commitment to continuous professional development in the IT field
• Proven experience in a similar role
• Ability to provide top-notch customer service in a fast-paced environment
• Knowledge of ITIL and industry best practices.