Luxury Lead Concierge

About Us:

If you enjoy finding people, their homes and are looking to grow in your career then look no further! This position will be located onsite in Washington, DC at our brand-new property the Florian.

As the Luxury Lead Concierge, you will play a pivotal role in curating a unique and inspiring living experience for our residents. You will lead our efforts in providing exceptional service and creating a supportive community environment that encourages creativity and personal growth.

• Service to our Stakeholders, you will be responsible for greeting all incoming individuals and providing guidance to associates, colleagues, residents, guests, vendors, ownership, and investors.
• Manage the day-to-day operations of resident services, including but not limited to leasing, move-ins, and move-outs. Provide guided tours of open units with current residents, resident referrals and incoming prospects, or other stakeholders as needed.
• Lead and supervise on-site Concierge staff, ensuring effective performance and adherence to company policies.
• Act as a liaison between residents and management, ensuring effective communication and prompt resolution of issues.
• Develop and implement creative and engaging programming that enhances community engagement and resident satisfaction.
• Responsible for delivering training to residents and staff on the various technology platforms offered through Aria and other vendors.
• Coordinate and manage community events, workshops, and activities designed to foster connections among residents and promote a collaborative environment.
• Collaborate with the property management team to ensure the physical environment aligns with our community values and enhances the resident experience.
• Maintain resident records and ensure compliance with leasing policies and procedures.
• Monitor resident feedback and implement improvements based on insights gathered.
• Develop content creation, curation and social media feed experience.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• Must have 3+ years of proven experience in property management, hospitality, marketing, or customer service, with a focus on delivering exceptional service and building community.
• Must be able to stand for extended periods of time.
• Excellent leadership skills with experience in managing a team of 4+.
• Proven experience in developing and delivering training on various technology platforms.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills, with a passion for creating meaningful connections.
• Creative mindset with a knack for developing innovative solutions to enhance resident satisfaction.
• Proficiency in property management software and Microsoft Office Suite. Experience with Livly is a plus.

We look forward to welcoming you to our team!

Compensation: $24.00 - $25.00 hour (based upon experience)

Aria is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.