Customer Service Representative

We are offering a permanent employment opportunity for a Customer Service Representative in Albuquerque, New Mexico. In the customer services industry, this role focuses on delivering quality service to customers, handling their inquiries, and maintaining confidentiality.

Responsibilities:

• Provide comprehensive customer service by responding to a variety of inquiries and delivering solutions.
• Uphold a high level of confidentiality regarding customer billing and credit card information.
• Manage difficult customer situations with professionalism and poise.
• Maintain efficiency in a high-volume, fast-paced work environment.
• Prioritize workload effectively for optimal productivity.
• Maintain a positive interaction with team members.
• Demonstrate extensive knowledge of our products and services to serve customer needs better.
• Show proficiency in Microsoft Word, Excel, and Outlook, and typing skills to manage tasks efficiently.
• Adhere to good attendance practices to ensure smooth operations.
• Demonstrate excellent spelling and grammar skills as part of communication with customers. • Proficiency in Microsoft Word, Excel, and Outlook
• Excellent typing skills
• A minimum of one year experience in a customer service role
• Demonstrated ability to handle multiple tasks simultaneously
• Strong verbal and written communication skills
• Ability to work well in a team-based environment
• Proven problem-solving and decision-making abilities
• Commitment to providing exceptional customer service
• High school diploma or equivalent
• Willingness to work flexible hours, including evenings and weekends
• Ability to remain calm and detail oriented in stressful situations
• Knowledge of customer service principles and practices
• Demonstrated ability to meet performance standards
• Ability to handle confidential and sensitive information with discretion