Systems Engineer

We are in search of a Network/Systems Engineer to join our team in Fairfield County, Connecticut. In this role, you will be handling various IT-related tasks such as managing Microsoft Servers, Active Directory, SharePoint sites. You will also be providing IT support during and after office hours to ensure business continuity, supporting end users onsite and remotely, and managing the day-to-day infrastructure.

Responsibilities:

• Manage and troubleshoot Microsoft Servers, Active Directory, Group Policies
• Set up and manage SharePoint sites and Office 365 Portal
• Handle IT related incidents and requests on a daily basis
• Provide IT support during and after office hours to ensure business operation and continuity
• Offer remote and onsite support to end users to resolve IT related issues
• Oversee the maintenance of desktop hardware configurations and operating systems
• Handle software troubleshooting of standard office applications and email support for desktops via ticketing system
• Assist in the setup of new PCs and installation of standard office applications
• Ensure all users can log in to the company network, detect and eliminate computer viruses, and troubleshoot problems encountered by end users
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Perform monthly IT system audit checks and report on non-compliant systems
• Supervise and maintain inventory, system documentation, and local vendor contracts
• Work collaboratively with remote teams to resolve service and technical issues
• Manage local IT asset management and ensure the accuracy of IT inventory
• Check local IT infrastructure regularly to ensure compliance/security requirements are fully achieved.
• A minimum of 5 years of experience in a similar role such as Systems Engineer
• Proficiency in Cisco Technologies and Citrix Technologies
• In-depth knowledge of Cloud Technologies, DELL EMC Technologies, and Dell Technologies
• Demonstrated experience with Active Directory
• Skilled in Automation process and techniques
• Proficient in AWS Technologies and Backup Technologies
• Familiarity with SharePoint and Windows 10 and 11
• Ability to troubleshoot and resolve system issues effectively
• Strong understanding of IT infrastructure and network architecture
• Excellent problem-solving skills and ability to work under pressure
• Strong communication skills, both written and verbal.