Customer Service Representative, Bi-Lingual English and Spanish
Synergistix Inc Sunrise Full-time
Company Overview:
Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals.If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.
Why Join Us?
We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others.By joining us, you will enjoy working in a unified and collaborative work environment.
Position Summary:
The Customer Service Specialist will provide exceptional customer service support for a number of products and services. The primary responsibility for this position is to provide customer service phone support for the needs of health care providers and pharmaceuticals sales representatives.This role requires fluency in both English and Spanish to effectively communicate with a diverse customer base.
Key Responsibilities:
- Aiming to transcend customer’s experience every time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Gaining expert knowledge and understanding of the company’s services and applications.
- Building relationships with customers to create a reputation of exceptional customer service.
- Following strict guidelines, processes and company standards.
- Responding promptly to customer inquiries.
- Ability to de-escalate issues in stressful situations.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Providing daily follow-up to ensure customer satisfaction.
- Tracking “Open Tickets” and keeping ticket histories current and complete, including customer interactions, transactions, comments and complaints.
- Answering “how to” questions and directing customers.
- Monitoring all customer support calls in the call-tracking system.
- Returning calls from customers, as well as entering new issues or requests into the call-tracking database on a daily basis.
- Documenting resolutions and offering suggestions for inclusion in department knowledge base.
- Ability to read from scripts.
- Passionate, friendly and enthusiastic attitude towards customers.
Qualifications/Competencies:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
- Compliance with all personnel policies.
- Fluency in English and Spanish (verbal and written).
Education, Experience & Technical Requirements:
- 2+ years of customer service experience.
- Experience servicing high-end customers in a call center setting.
- Experience working with chat based Customer Support Web Application.
- Required understanding of standard concepts, practices, and procedures within the technology field.
- Ability to work flexible hours.
- Ability to type 40 wpm.
Soft Skills:
- Excellent customer service skills required.
- Strong organizational, verbal, written and inter-group collaborative skills a must.
- Ability to prioritize issues and respond accordingly.
- Strong analytical and problem solving abilities.
- Demonstrated ability to work individually as well as part of a team.
- Self-motivated with the ability to take initiative and provide results.
- Flexibility to perform duties outside of normal job scope.
Perks of Being a "Synergistian":
Synergistix offers a comprehensive benefits package including:
- Comprehensive health plans with generous company match for employee and dependents.
- 401k plan
- Dental and Vision plans
- Supplemental/Gap Plans
- Short and Long Term Disability insurance
- 100% company paid life insurance plan (with buy up)
- Spouse and Children life insurance plans
- Up to 5 weeks of Paid Time Off (PTO)
- Paid Day Off during the month of your birthday
- Paid Day Off during the month of your service anniversary
- Company-paid Volunteer Time
- Flexible work schedules
- Telecommuting (for qualifying positions)
- Casual Dress 5 days a week
Synergistix Cares about its Employees:
At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks- Annual Employee Appreciation Day
- Monthly Town Hall Meetings
- Birthday and Service Anniversary Celebrations
- Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
- Bagel Friday’s
- Game room
- Dry cleaning service
- Monthly appreciation events
- ...and much more!
Sounds Like You? Apply Now!
Synergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.
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