Equipment Service Technician
As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.
This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following states: Massachusetts, Rhode Island, New Hampshire
What will you do as an Equipment Service Technician:
Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues and problems expediently.Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.
Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
The Experience, Skills, and Abilities Needed:
RequiredHigh School diploma with 2 years of relevant experience
Ability to work flexible hours, sometimes outside "normal business hours"
Must live within 50 miles of center of territory
Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds
Must be able to be compliant with hospital/customer credentialing requirements.
PreferredAssociate's or Bachelor's degree in electronics, mechanical or similar discipline with 1 year of relevant experience
General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)
OtherExcellent interpersonal and Customer communication skills
Strong technical and troubleshooting skills
What STERIS Offers:
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer: Base Salary + Incentive Compensation Program
Company Provided Vehicle + Cell Phone + LaptopHands-on Training Program
Paid Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
=== Company description
STERIS is a leading provider of infection prevention and procedural products and services, focused primarily on the critical markets of healthcare, pharmaceutical and research and medical devices. Our mission is to help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.We have 12,000 employees worldwide, with over 3,000 in Customer-facing sales and service roles. Founded as Innovative Medical Technologies in Ohio in 1985, the company was renamed STERIS in 1987. Many of the businesses that have been acquired and integrated into STERIS have much longer operating histories, notably the American Sterilizer Company founded in 1894.
The STERIS Vision is inspired by our Customers' efforts to create a healthier and safer world, and guided by our legacy of leadership and innovation; we strive to be a Great Company. To STERIS, this means we will make a difference by providing world-class product and service solutions for our Customers, safe and rewarding work for our People, and superior returns for our Shareholders.