Human Resources Manager

This role requires a high level of discretion and the safeguard of confidential information and may require the signing of a confidentiality agreement. The Human Resources works closely with the General Manager and Associate Dealer.

Responsibilities and Task

• Encourages and maintains a culture that values excellent customer service to all customers through an effective training structure within the store.
• Provides the store with the necessary training and development supports to enhance the overall customer experience within the store.
• Responds and handles customer and staff inquiries, requests and concerns in a timely manner, over the phone and in person.

• Coordinates the recruitment and selection of new employees (e.g., reviewing application forms, resumes, interviewing etc.).
• Assists in assessing staffing needs and subsequently creates and issues required job postings.
• Implements training and professional development strategies in the store and takes action to align them with store initiatives and objectives.
• Coordinates store staff training, including e-Learning administration, communication and support, in collaboration with the respective Department Manager.
• Maintains necessary computers and software for training.
• Maintains employees’ training records by assigning IDs and curriculum (CTU, CTDA Health & Safety, etc.) and ensuring completion of training programs.
• Monitors progress and provides feedback upon completion of orientation and training to the respective Department Manager.
• Follows up with Department Managers to ensure all employees complete the performance appraisal process (3 month, annually, etc.).
• Maintains accurate and comprehensive personnel records, in accordance with minimum provincial standards.
• Assists with the preparation of formal communications to employees and with the preparation and mailing/distribution of general correspondence and reports as required.
• Maintains records and compile statistical reports concerning personnel-related data such as training completion, User IDs, productivity report, turnover report, performance appraisals, benefits and absenteeism rates.
• Maintains accurate records on a variety of HR related documents i.e. payroll register and worker’s compensation forms.
• Assists as required with payroll and benefits administration, including profit sharing.
• Ensures the accuracy of preliminary payroll reports, time sheets and spreadsheets.
• Ensures compliance of all legislative requirements and responds to government agencies as required.
• Develops and implements policies, programs, and procedures related to Human Resources and Training.
• Assists as required with staff scheduling and labor budget.
• Reports any conflict for resolution to Associate Dealer and/or General Manager.
• Communicates and ensures compliance with company, store, and department policies, as well as, health and safety programs and regulations.
• Maintains and promotes safety and security procedures, and ensures team member compliance.
• Assists in coordination of social events and in the administration of Jumpstart Program.
• Actively participates in management meetings.
• Ability to work with financial reporting and month end activities with accounting firm.
• Completes other tasks, as required.

Requirements:

• Post secondary education or equivalent.
• Minimum of 2 years of experience in an HR related field.
• Good understanding of Human Rights and Employment Standards Legislation.
• Proficient in office software systems, Microsoft Word and Excel, and in payroll systems.
• Demonstrated supervisory, leadership, and/or managerial experience, or relevant experience.
• Processes strong oral and written communication Skills.
• Experience with a payroll company would be consider an asset.