MA / Customer Service Rep
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.
Responsibilities:
Receives and directs messages, (electronic, in person andtelephone calls) to the appropriate personnel. Makes contacts
to other departments, physicians, patients and other outside
organizations as necessary for the departmental/practice
operations.
Provides excellent customer service forpatients/families/representatives and other members of the
treatment team.
Maintains patient scheduling functions, and sets patientappointments through established guidelines.
Interviews and completes the registration process for patientsutilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medicalrecord.
Performs cashiering functions as it relates to co-payments orother patient payments/collections. May perform routine
clerical duties for the department.
Perform venipuncture and administer routine, non-controlledmedications.
Administer medication as directed by and under the directsupervision of licensed physician.
Collect routine laboratory specimens as directed by theprovider.
Perform basic laboratory procedures including asepticprocedures and taking patient's vital signs.
Qualifications:
ExperienceRequirements
1 year-Medical assistantPreferred Experience -
2 years-Two to Four years Clerical/customer service experience -ideally in a health care relatedindustry
Preferred Experience -
1 year-One year experience with third party payors and computer experience for in putting dataand reviewing patient demographic material
Certifications Certified Medical Assistant (CMA) required within 6 monthsBasic Life Support (BLS) required at time of hire
Medical Terminology Certificate - preferred -within 30 days
**Additional Details**Requirement of having completed an MA program that is accredited by the National
Commission for Certifying Agencies, a national or state medical association, or an agency
approved by the board.
Education High School Diploma / GED equivalent required at time of hire