Tier 3 Analytics Support Expert

apartmentCellebrite placeMorristown calendar_month11/14/24

Cellebrite

About our mission:

Cellebrites (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes.

Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrites Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.

What you'll do:

Tier 3 is the highest level of product expertise within the Cellebrite Technical Support Organization. The Tier 3 engineer is capable of troubleshooting and resolving the most complicated issues and working closely with end customers, QA, R&D, and Product Management. Requiring a high level of technical expertise, the Tier 3 engineer is responsible for the following:

Provide expert tips, advice, and solutions
Troubleshoot technically complex issues
Represent Cellebrite Support on digital forensic forums
Continually push for product improvements
Provide technical expertise to group members
Troubleshoot, investigate, reproduce issues
Manage bugs with R&D to ensure timely fixes in minor/major releases
Establish and maintain processes, procedures, documentation

Office Location: Vienna

PI94ae96df26d9-37156-35514938

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