Operations Director / Non-profit

We are seeking an experienced and dedicated Operations Director for our client in the Harrisburg, PA area. The position of Operations Director is integral to ensuring the smooth operation, quality service delivery, and client satisfaction across all our programs and locations.

Responsibilities:

• Ensuring all program activities are conducted in alignment with the philosophy, policies, and procedures and monitor program content.
• Collaborating with organizational leadership in preparing all proposals affecting the programs.
• Evaluating the services provided to clients.
• Contributing to the overall strategic plan and overseeing its implementation.
• Facilitating personnel matters for the program, including hiring and performance management.
• Working alongside the Administration Office to ensure the consistent application of policies across the agency and sharing best-practices.
• Ensuring ongoing compliance with licensing entities, coordinating the completion of compliance applications, annual inspections, audits, and corrective plans in a timely manner.
• Managing the efficient utilization of all buildings and facilities, focusing on effective communication with stakeholders.
• Collaborating with finance and development departments to ensure adequate funding for programs.
• Managing the competing needs of multiple programs, prioritizing and assessing current programs while assisting with the development of new ones.
• Bachelor's degree required with preference of Master’s degree in Social Work, Business Management, Public Administration or related field.
• 7+ years of Administrative/Supervisory experience with oversight of multiple programs/locations required.
• Prior experience in the Non-profit or Human Services industry.