Engineering and Implementation Manager
About NFF:
Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators.NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
About this Position / Responsibilities:
NFF, Inc. is seeking an Engineering and Implementation Manager who is accountable and responsible for leading a team of approximately 100 professionals, owning the delivery of all engineering projects, initiatives and operational activities to ensure seamless integration of projects through the service owner’s engineering pipeline.
Requirements- Responsible for the delivery of secure and highly available IT infrastructure to a Federal Civilian agency with over 20,000 on-site and remote employees in over 800 locations 24/7/365 with over 17,000 laptops/desktops; 11,000 mobile devices; 2,000 physical/virtual/cloud servers, and 4,000 network nodes; resolving over 200,000 customer incidents and requests annually.
- Provide complete engineering, operation/maintenance and cyber security patching for compute and store (cloud/virtualized/premises); networking (LAN/WAN/VPN/transport interface) unified communications, identity management, laptop/desktop and mobility management; comprehensive hardware, software and OS (configuration, change and end of life/end of service management).
- Defines new ways of developing product and packaging solutions for internal and external customers to help the organization become more effective and putting customers at the center of IT infrastructure development and service delivery improving, optimizing, standardizing and streamlining processes such as Agile, DevSecOps and AIOps
- Implements the requisite SLAs/XLAs and KPIs required to measure and continually improve service delivery and the customer experience.
Qualifications:
Required Skills:
- Bachelor’s degree or equivalent experience in a related field.
- A proven track record in managing remote and geographically dispersed operations of similar size and scale, as described above.
- A certified ITIL 4 Specialist High-Velocity IT.
- Experience in IT Service Management; IT Operations Management; Demand Management and Performance Analytics reporting leveraging the ServiceNow Platform.
Desired Skills:
- Master’s degree or equivalent experience in a related field.
- Active Project Management Institute Agile Certified Practitioner (PMI-ACP) certification.
- A professional-level cloud certification in one or more of the following cloud service providers: Google Cloud Platform (GCP), Amazon Web Services (AWS), or MS Azure.
NFF Disclosures:
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees: Medical, Dental and Vision, Health Savings Account, Flexible Spending Account, STD, LTD, Supplemental life insurance and ADD&D, Comprehensive 401k plan, Paid Time Off
NFF is an Equal Opportunity Employer.