Accounts Resolution Specialist

Overview:

As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications:

The Accounts Resolution Specialist will ensure timely collection of accounts receivable through regular follow-up with customer AP departments via email and telephone on assigned accounts.

• Collect outstanding invoices in High Radius software, gather information on invoice disputes, and create invoice dispute records for distribution and subsequent resolution.
• Input notes in collection system regarding submission, resubmission disputes and approval dates.
• Identify delinquent accounts and take action to prevent reoccurrence and/or escalate to Collections Manager as needed.
• Collaborate with internal stakeholders to support collections, proper and timely dispute resolution.
• Research duplicates and over-payments, submit refund requests to Collections Supervisor where applicable.
• Communicate with coworkers and customers in person, over the phone, and in email and tactfully discuss payment issues.

• Associate Degree with an emphasis in Business or Finance, Bachelor’s degree preferred,
• 1-2 years of experience in collections utilizing collections software, High Radius software experience preferred.
• Proficient in Microsoft Office and Collections software systems.

• Effective written, verbal and interpersonal communication skills at all levels of the organization.
• Creative problem-solving skills coupled with good judgment.
• Effective communication skills, verbal and written, to research and present information.
• Critical thinking and strong analytical skills.
• Ability to exercise sound judgment, provide leadership, and take initiative under minimal supervision.
• Ability to work comfortably in a fast-paced work environment, with multiple concurrent projects, priorities and high volume of incoming email.
• Ability to plan, execute and deliver on projects in a timely manner; plus, the ability to multitask on varying projects and initiatives.
• Very high attention to detail; organized and thorough, with a desire for continuous improvement.

Company Values & Benefits:

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match after one year of service)
• Paid Time Off Package
• Tuition Reimbursement
• Referral program

EOE / Drug-Free Workplace

We are fueled by the talent, passion, and diversity of our associates.

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