Lead Retail Associate- Torrance, CA (Reduced Full-Time), Amazon Go

Pay starts at $20.05 per hour with benefits available.

Reduced Full-Time: Average work between 30-39 hrs per week.

This role requires open availability between the hours of 5am-10pm Sunday-Saturday.

You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities.

• Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.
• Maintain a key to the store and open and close the store following the proper procedures.
• Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
• Participate in associate onboarding and in associate interviews as required.
• Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.
• Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
• Utilize inventory management systems to scan, process, and count product.
• Be responsible for ensuring store and all surfaces are kept clean at all times.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.
• Work with a manager to maintain the physical safety and high quality standards of the store.
• Work in a fast changing and ambiguous environment.
• Perform additional duties as assigned.

About the team

No lines, no checkout. (No, seriously.)

At Amazon Go we offer a curated selection of delicious ready-to-eat breakfast, lunch, dinner, and snack options made by our chefs and favorite local kitchens and bakeries. Our selection of grocery essentials ranges from staples like bread and milk to artisan cheeses and locally made chocolates.

• 3+ years of retail or customer facing, or 1+ years of Amazon experience
• High school or equivalent diploma
• Are 18 years of age or older- Prior experience working in Amazon Physical Stores
• Experience managing inventory in a retail or distribution setting
• Proficient with computers and Microsoft Office (Outlook, Word, Excel)
• Prior experience in training others
• Strong verbal communication and customer service skills
• Previous experience in providing peer-to-peer feedback
• Demonstrated success in problem solving and delivering results

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.