Customer Service Represenative

We are offering a permanent employment opportunity for a motivated Customer Service Representative in BURR RIDGE, Illinois. As a Customer Service Representative, you will be at the forefront of customer interaction, ensuring smooth communication and logistics coordination for our clients within the renewable energy industry.

• Handle inbound customer inquiries via phone and email, addressing order requests, quotations, and delivery logistics.
• Collaborate with FedEx, UPS, SWA Cargo, and other vendors to secure shipping cost estimates, track deliveries, and troubleshoot issues.
• Promptly and accurately address customer concerns to maintain high customer satisfaction.
• Manage the process of order processing, documenting inventory availability, and ensuring efficient delivery of equipment to customers.
• Maintain a high standard for verbal and written communication with clients.
• Utilize NetSuite or other large ERP systems for efficient customer management.
• Leverage your technical aptitude to adapt quickly to new systems and processes.
• Utilize your skills in account management to build and maintain customer relationships.
• Coordinate logistics to ensure smooth delivery of services.
• Manage vendor relationships to ensure seamless service delivery.
• Oversee equipment inventory to ensure availability and efficient allocation.
• Conduct inventory analysis to identify trends and make recommendations.
• Provide cost estimates to support budgeting and pricing decisions. • Proficiency in NetSuite and NetSuite CRM is essential for managing customer accounts
• Proven experience in account management, demonstrating ability to oversee customer accounts and resolve issues effectively
• Excellent customer communication skills, able to handle inquiries and complaints professionally
• Experience in customer experience management, ensuring satisfaction and loyalty
• Familiarity with managing customer shipments, ensuring timely and accurate delivery
• Proven track record in customer success management, demonstrating ability to improve customer retention and success
• Ability to manage vendor relationships, maintaining positive and beneficial partnerships
• Experience in coordinating logistics, ensuring smooth operations and customer satisfaction
• Knowledge of equipment inventory, able to maintain and manage equipment effectively
• Experience in inventory analysis, able to track and optimize inventory for efficiency
• Ability to provide accurate cost estimates, helping to maintain budget and financial control.