Bilingual Healthcare Call Center Rep
** PERKS **
- Paid Traning
- Equipment is Provided
- Monday-Friday schedule
- Must have Internet Speed of 50 MBPS download and 10 MBPS upload
salary: $18.49 - $18.5 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School
Responsibilities
As part of our highly specialized Customer Service Team, you will be the single point of contact for our members and providers. The role of a Customer Service Representative is to provide caring and knowledgeable assistance to both members and providers.
- Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility
- Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments)
- Provide accurate information to resolve internal and external member and provider inquiries
- Thoroughly and completely document all customer interactions
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
REQUIREMENTS:
- High School Diploma
- MUST HAVE - 2+ yrs of CSR experience in high call volume environment
- MUST HAVE - 1+ medical and/or health Insurance experience
- MUST BE bilingual in English and Spanish
- MUST HAVE - Internet Speed of 50 MBPS download and 10 MBPS upload
- MUST HAVE - PRIVATE Work from Home work space (cannot work from common area)
- No time off for first 2 weeks (training)
Post Training: Mon-Fri, flexible schedule between the hours of 7am to 8pm EST - work schedules are assigned after training based on business need
Skills- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- Basic Computer Skills
- Basic Software Skills
- Typing Skills
- CRM
- Health Insurance Policies (1 year of experience is required)
- Medical Terminology (1 year of experience is preferred)
- Call Center (2 years of experience is required)
- High Volume (2 years of experience is required)
- Adapting to Change
- Spanish (20 years of experience is required)
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.