[ref. i26799000] Patient Admin Specialist (PAS)

This role offers a contract to hire employment opportunity.

Responsibilities:

• Manage front desk operations including patient check-in/out procedures.
• Respond to patient inquiries regarding appointments, payment schedules, and more.
• Efficiently answer multi-line phones, route calls, and take messages for clinic staff and physicians.
• Ensure all necessary verifications and authorizations are completed prior to patient appointments.
• Communicate with providers about scheduling preferences and urgent patient needs.
• Support doctors and patients using reference documents and tools.
• Maintain information and paging directory databases and process internal forms.
• Utilize the full functionality of the telephone and electronic medical record systems in performing assigned tasks.
• Answer non-clinical CRMs and patient messages, escalating where appropriate.
• Manage and distribute faxes, mail, and clinic-specific documentation.
• Meet or exceed organizational and department service standards.
• Coordinate surgery scheduling and other related tasks.
• Exceptional customer service skills and ability to communicate effectively with patients, their families, and medical staff
• Proven ability to maintain accurate documentation and handle confidential information responsibly
• Proficiency in scheduling appointments and managing calendars for multiple medical professionals
• Experience in processing payments and understanding of basic financial transactions
• Proficiency in using database software for maintaining and updating patient records
• Familiarity with clinical trial operations and ability to support such operations when necessary
• Knowledge of CRM systems and their use in a healthcare setting
• Ability to verify patient information and insurance authorizations accurately
• Basic understanding of operating systems and computer systems used in healthcare settings
• Experience distributing faxes and managing daily operations in a busy healthcare setting
• Ability to coordinate various tasks and manage time effectively
• Experience with patient check-in procedures and familiarity with medical terminology
• Proficiency in using multi-line phone systems and routing incoming calls to appropriate parties
• Familiarity with EMR - Electronic Medical Records and ability to use them effectively
• Experience with surgery scheduling and understanding of non-clinical tasks related to it
• Ability to maintain professional demeanor in a high-pressure environment
• Familiarity with filing systems in a healthcare setting and ability to maintain them effectively.