Overnight Front Desk Coordinator

Location: Middleburg, VA

Shift: 10:00 PM - 6:00 AM

Job Summary:

This position also requires light housekeeping and delivery tasks as required to provide exceptional service to our guests.

Key Responsibilities:

• Front Desk Management: Greet and assist guests with check-in/check-out processes, respond to inquiries, and address any issues or requests throughout the night.
• Report Generation: Complete and review daily financial reports, post charges, and reconcile accounts for accuracy.
• Guest Service: Deliver exceptional guest service by responding to requests such as delivering extra towels, amenities, or other room service items as needed.
• Safety and Security: Ensure the safety and security of the hotel by monitoring entrance doors, verifying guest identities, and following hotel safety protocols.
• Light Housekeeping: Assist with maintaining the cleanliness of the lobby and public areas, restocking supplies, and handling minor guest room needs.
• Problem Resolution: Address and resolve guest issues that may arise during the night shift, escalating when necessary.
• Auditing: Review and balance the daily financial transactions for the hotel, ensuring all revenue is properly accounted for.
• Communication: Relay any relevant information to the morning staff to ensure a seamless transition between shifts.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a hotel front desk or night auditor role preferred but not required.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and handle various tasks simultaneously.
• Basic proficiency in hotel management software and Microsoft Office.
• Must be able to work overnight hours (10:00 PM - 6:00 AM), including weekends and holidays.
• Must be able to lift up to 30 lbs and perform light physical tasks such as delivering items to guest rooms.