Customer Service Representative - Robert Half

We are in search of a Customer Service Representative to be part of our team in the Real Estate & Property industry. This role is based in Tustin, California and offers a short term contract employment opportunity. The selected candidate will play a crucial role in communicating with potential residents, providing them with necessary information about properties, and maintaining an accurate record of all customer interactions.

Responsibilities:

• Engage with potential residents through emails and phone calls to provide comprehensive details about the properties they are interested in.
• Ensure the maintenance of detailed records of customer interactions and queries.
• Regularly update customer accounts as per requirements.
• Follow up with customers to ensure their satisfaction and resolve any pending issues.
• Utilize Microsoft Excel and other Microsoft Office applications to perform data entry and manage customer information.
• Exhibit proficiency in handling both inbound and outbound calls.
• Manage customer service within a call center environment, ensuring all customer queries and concerns are addressed promptly.
• Schedule appointments and manage order entries as part of the role.
• Leverage skills in property management to provide the best customer experience.
• Ensure all email correspondence with customers is handled professionally and promptly.
• Demonstrated experience in a customer service role, preferably within the Real Estate & Property industry
• Proficiency in answering inbound calls with a high level of detail orientation and efficiency
• Prior experience in a call center environment, providing customer service
• Exceptional skills in data entry with an emphasis on accuracy and speed
• Ability to handle email correspondence in a detail oriented and timely manner
• Experience in handling both inbound and outbound calls, ensuring customer satisfaction
• Proficiency in Microsoft Excel for data management and reporting
• Proficiency in Microsoft Word for documentation and correspondence
• Demonstrated experience in order entry, ensuring all customer orders are processed accurately
• Ability to schedule appointments efficiently, optimizing the use of resources
• Experience in property management, demonstrating an understanding of the industry's unique customer service needs