PAS Specialist

Department Overview:

Must have strong attention to detail skills, customer service skills, problem solving skills and ability to work independently with little direction and as a team.

Pay Range: $23.63 - $31.98 per hour

Function/Duties of Position:

• Provides coverage to various divisions in the Otolaryngology department. This includes answering phones, scheduling office and ancillary appointments. Request, receive and prepare previous medical history, scans and lab results for all new patients. Coordinates document and data flow between divisions supports staff to include surgery scheduler and clinical staff. Appropriately documents triage calls into EPIC system. Ability to cross-cover other divisions. Work at the front desk – including checking patients in and out, scheduling appointments, cleaning & organizing the front desk and waiting room, collecting payments and explaining forms.
• Managed care duties – including eligibility verification, benefits, request and obtain authorizations for office, ancillary and surgical services. Enter and update on-line authorizations into EARL.
• Opens and sorts mail and sorts incoming faxes.
• Files new paperwork in charts coming back from clinic. Scans records into patients chart in EPIC.
• Provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.

Required Qualifications:

• Six months of work experience in a medical office setting, including high volume direct patient

• Proficient in Microsoft systems including Word and Excel.
• Experience with scheduling of appointments and obtaining managed care authorizations.
• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Working knowledge of medical terminology.
• Medical records management skills.
• Six months experience with a busy, multi-line phones.
• Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners.
• Exceptional customer service skills - both in-person and on the telephone.
• Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties.
• Demonstrable active listening skills and supportive, professional behavior.
• Demonstrated evidence of strong written and verbal communication skills.
• Ability to manage multiple priorities, prioritize workload, meet deadlines and urgent patient, physician and system needs.
• Ability to work accurately and without supervision.
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Ability to have good judgment with regards to daily work and prioritization.
• Detail oriented in daily work.
• Ability to perform the job duties with or without accommodation.

Preferred Qualifications:

• BS or BA
• One year in a high volume medical office setting involving scheduling appointments and checking patients in/out strongly.

Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.