[ref. g4690304] Product And Technical Service Technician

Overview:

This role involves both remote and on-site interaction with customers to ensure optimal performance of refrigeration equipment, diagnosing technical issues, and offering solutions for installation, operation, and repair. The technician will also collaborate with internal teams on product improvement, quality control, and new product development.

Responsibilities:

1. Technical Support & Troubleshooting:

• Provide remote and on-site technical support for customers and partners on refrigeration systems and components
• Diagnose, troubleshoot, and resolve complex refrigeration system issues, including compressors, evaporators, condensers, and control systems
• Guide customers through the installation, configuration, and operation of refrigeration systems and ensure compliance with safety and regulatory standards
• Log and report issues to the engineering and technical teams for analysis and resolution

1. Customer Service & Support:

• Address customer inquiries promptly and provide expert advice on refrigeration system performance and maintenance
• Educate customers on best practices for operating and maintaining their refrigeration systems
• Build strong relationships with customers to foster long-term satisfaction and support business growth

1. Collaboration & Communication:

• Collaborate with engineering, sales, and product development teams to relay customer feedback, product issues, and suggestions for improvement.
• Work with cross-functional teams to update and improve technical documentation, user guides, and manuals.
• Keep up-to-date on industry trends, regulations, and emerging technologies in refrigeration.

1. Training & Documentation:

• Develop and update training materials and technical guides specific to refrigeration systems
• Conduct training sessions for customers, distributors, and internal teams on proper use, troubleshooting, and maintenance of refrigeration products

1. Product Maintenance & Repair:

• Work with customers and external vendors to assist them in performing regular maintenance, repairs, and replacements of refrigeration system components
• Assist customers in developing and implementing preventive maintenance schedules to reduce downtime and extend system life
• Ensure all refrigeration units are functioning within manufacturer and industry standards for efficiency and safety

Qualifications:

• Education: Associate’s degree or technical certification in refrigeration technology, HVAC, or a related field.
• Experience:
• 5+ years of experience in refrigeration or HVAC service, technical support, or product support roles.
• Hands-on experience with refrigeration system installation, diagnostics, maintenance, and repairs.
• Strong knowledge of refrigeration systems, including compressors, condensers, evaporators, refrigerants, and controls.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Proficient in troubleshooting electrical and mechanical issues related to refrigeration systems.
• Soft Skills:
• Excellent communication and customer service skills.
• Strong problem-solving skills with the ability to work independently and under pressure.
• Organizational skills with an attention to detail.
• Other:
• Willingness to travel to customer sites as needed.
• Preferred Qualifications:
• Bachelor’s degree in refrigeration, HVAC, or mechanical engineering.
• Experience with commercial or industrial refrigeration systems (e.g., supermarkets, cold storage, or process cooling).
• Knowledge of energy efficiency practices and environmentally sustainable refrigeration technologies.
• Familiarity with CRM or ticketing systems for managing customer cases.