Sr. Business Analyst - SBA24-14330

Location: Quincy, MA (Onsite)

Responsibilities:

• Act as a liaison between business users, the development group, and cloud vendors to gather and document Scope, Use Cases, and Functional Requirements.
• Prepare and manage project plans and coordinate activities with team members.
• Create and maintain necessary Unified Process artifacts for the approved SDLC and submit them for review and approval.
• Participate in the preparation and execution of test plans and criteria.
• Prepare implementation plans, user guides, and documentation as needed.
• Facilitate interactions with internal and external IT areas and business units.
• Serve as a liaison between development groups and infrastructure teams.
• Act as Project Manager for simple projects, reporting status to senior management.
• Diagnose and resolve system performance issues reported by users or management.
• Ensure project documentation complies with agency initiatives and priorities.
• Identify and facilitate resolutions for production support, user requests, or Helpdesk tickets.
• Monitor the success of implemented solutions in the production environment.
• Participate in release meetings for maintenance and development projects.
• Collaborate with QA to resolve issues before release.
• Identify risks and potential scope creeps, escalating issues to management.
• Create Unit test results in accordance with process Scope and Business requirements.
• Validate the quality, reliability, and completeness of business services deployed on the new platform.

Preferred Qualifications:

• Knowledge of software development principles using the approved SDLC.
• Proficient in Jira, Long Term Care Population, complex eligibility systems, and Unified processes.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, Access, Visio).
• Understanding of computer systems analysis, design, and technical terminology.
• Experience with data structures, application programming, or database development.
• Ability to prepare flow charts, diagrams, and Use Cases.
• Strong communication skills for delivering clear instructions.
• Excellent organizational skills and attention to detail.
• Ability to understand and apply relevant policies, procedures, and standards.
• Knowledge of MA HIX or other State Health Exchanges.
• Ability to work with multiple vendors and manage multiple projects effectively.
• Collaborative mindset, strong initiative, and follow-through skills.

Education and Certifications:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Minimum of 3 years of extensive experience as a Senior Business Analyst in a large-scale application environment.
• Minimum of 3 years of experience in all phases of the Software Development Life Cycle (SDLC), including post-production verification.
• Prior experience in government or healthcare settings is desired.