Field Service Technician
All About You:
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.This person must be fluent in English and Spanish.
Requirements:
- Proven Field Service experience
- Ability to troubleshoot, test, repair and service technical equipment
- English and Spanish literacy in written and verbal communications
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
Responsibilities:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
What We Offer:
Whether you are just getting started or are an experienced professional, we offer a robust total rewards package to include generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development and recognition programs.Some of our superior benefits include parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award.
We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer-centric solutions while increasing sales, we would love to hear from you.
We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.If you require an accommodation to complete the application or interview process, please contact us by email at reasonableaccommodation@saft.com and let us know the nature of your request and your contact information.
About Us:
Saft is a global battery company like no other. Thanks to our historical expertise, combined with our unique industrial approach, we have a leading position in meeting the demands of our customers. Our batteries and battery systems make a difference for all the market sectors they serve.
Established in 19 countries and supported by our 17 production sites, Saft has more than 4,300 employees across the planet and have been manufacturing batteries for more than 100 years. Since 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables, and electricity.
Their 100,000 employees are committed to provide as many people as possible with energy that is more reliable, more affordable, and more sustainable. Active in about 120 countries, TotalEnergies places sustainability at the heart of its strategy, its projects and its operation.We are a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity.
Salary Range: USD $0.00 - USD $0.00 /Yr.