Administrative Assistant

We are offering a short-term employment opportunity for an Administrative Assistant in GLENARDEN, Maryland. The role involves providing comprehensive administrative support, managing communications, assisting in projects, preparing documents, and ensuring accuracy of information in a dynamic environment.

Responsibilities:

• Handle general office administration tasks such as ordering supplies, updating reference materials, and arranging equipment repairs.
• Utilize various software tools to create, maintain, and update databases, develop statistical spreadsheets, and design technical documents.
• Operate a variety of office equipment including computers, copiers, fax machines, and calculators.
• Assist in executing contracts and related documentation, ensuring all required materials are prepared and properly filed.
• Manage and maintain calendars for key personnel, schedule activities, meetings, and events, and coordinate with other departments, the public, and external agencies.
• Collect, compile, and analyze data from various sources on specialized topics to create reports and provide recommendations.
• Handle customer service tasks, including answering inbound and outbound calls, and manage email correspondence.
• Maintain accurate office files, records, and logs using both manual and computerized systems, and monitor critical data.
• Draft, type, format, edit, revise, and print a variety of documents, including reports, memorandums, and statistical charts.
• Screen office visitors, phone calls, emails, and mail, prioritize communications, and refer complaints or inquiries to appropriate staff for resolution. • Minimum 2+ years of experience as an Administrative Assistant or in a similar role
• Proficiency in answering inbound calls and handling customer queries
• Strong customer service skills with a focus on satisfaction and retention
• Ability to perform efficient data entry with high accuracy
• Excellent email correspondence skills, ensuring detail oriented communication at all times
• Experience with both inbound and outbound calls, demonstrating effective communication skills
• Proficiency in Microsoft Excel for data management and reporting
• Experience in using Microsoft Outlook for scheduling, emailing, and task management
• Skilled in creating presentations using Microsoft PowerPoint
• Familiarity with Microsoft Word for drafting letters, reports, and other documents
• Ability to schedule appointments, manage calendars, and coordinate meetings.