Commercial Collections Specialist

Overview:

This position has a hybrid model; 3 days onsite and 2 days remote. It is a full-time role with flexible scheduling between the hours of 8am-8pm Monday-Friday.

Who we are:

With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)

Responsibilities:

• Independently place outbound calls to business that are past due on invoices
• Contact businesses via email or portal to collect payments
• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit releases.

Qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Professional/Commercial collections experience (business to business) required
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Ability to interpret constant flow of information
• Excellent communication skills, both, written and oral
• Superb attendance, so you can be there when our customers need us
• Must have the ability to define and solve problems.
• Must be self-motivated, work independently with minimum supervision, and be an effective team player.
• Excel/ Word skills including Pivot tables, VLookups and other formulas.
• SAP/CRM experience preferred

All job offers are contingent upon completion of drug screen and background check.