Help Desk Manager

We are offering an exciting opportunity for a Help Desk Manager in the non-profit industry, located in Orlando, Florida. This role entails managing a small team of help desk professionals, handling escalating tickets, and delegating tasks to ensure smooth operations and efficient problem resolution.

• Supervise a team of help desk professionals, providing guidance and support as necessary.
• Manage the escalation process for tickets, ensuring timely resolution of issues.
• Delegate tasks to the help desk team, promoting efficient workflow and task completion.
• Utilize knowledge of Citrix Technologies, Database, and EO/IR systems for problem-solving and decision-making.
• Leverage Microsoft skills to maintain and manage databases and records.
• Apply networking skills to ensure seamless connectivity and minimal downtime.
• Utilize Active Directory for network management and user authentication.
• Employ knowledge of Computer Hardware and Configuration Management for troubleshooting and system configurations.
• Oversee deployments and Deskside Support to ensure systems are functioning properly.
• Manage the Ticketing System, ensuring tickets are responded to and resolved in a timely manner. • Proven experience in a Help Desk Manager role within the non-profit sector
• Proficiency in Citrix Technologies
• Strong knowledge of database management
• Familiarity with EO/IR systems
• Proficiency in Microsoft applications
• Solid understanding of networking principles
• Experience with Active Directory
• Knowledge of computer hardware systems and configurations
• Experience with configuration management
• Proven track record of managing deployments
• Experience in deskside support
• Familiarity with ticketing systems