Data Center Technician/Field Analyst

apartmentRobert Half placeSecaucus calendar_month 
Schedules EDC work load for building(s) for which the field technician is responsible
  • Schedules movers to coordinate movement of Equipment between rooms, floors, and buildings
  • Translates IT requests and vendor requests into work orders
  • Reviews all outstanding scope requests (Tickets) on a daily basis
  • Orders appropriate facilities work
  • Performs server configurations v
  • Performs Equipment trouble shooting v
  • Responsible for general health of Communication Rooms and storage rooms
  • Assembles server Equipment for installation
  • Verifies and tests all network connections and peripherals prior to handing off to clients
-Manages Equipment decommissions and re-locations to maximize cabinet space
  • Initiates power requests with the infrastructure team
  • Coordinates work requests with electrical contractor to ensure all Service Levels are met
  • Provides detailed estimates of assigned projects, documents requirements through direct communication with other members of IT or Corporate Services as well as interpretation of schematics and drawings
  • Responsible for the coordination of trade, material ordering and delivery schedules to ensure quality installation
  • Monitors environmental conditions and cleanliness of technology spaces
  • Supports building power downs
-Provides post-mortem reports of all troubleshooting and break fix activity
  • Provides on call support when required
  • Provides data center escort to IT vendors without badges
  • Support Property Management Office with preventative maintenance activities including Power downs and Infrared Scans
  • Manages installation requests from initiation to closure
  • Allocates rack position for Equipment installation
  • Accepts delivery of Equipment from staging
-Co-ordinates scheduling of Equipment and delivery of Equipment to installation location. Tests all connections and makes all final connections not made by electricians
  • Labels all Equipment front and rear
  • Performs walk thru with Communication Room Group cabling group as required to assist installations
  • Prepares customer turnover package and performs turnover walkthrough's with customers
-Acts as on-site contract for vendor walk through for Communications Rooms
  • Supports Equipment "go live" for IT Business Units
  • Accepts all delivered circuits. Supports, troubleshoots and perform break fix work in conjunction with Communication Room Group, vendor and customers
  • Develop Method of Procedures (MOP) for single mode fiber installs
  • Performs quality assurances tests according to specifications
  • Updates the various inventory databases each time a device is visited. Performs audits and inventories of Equipment in Communication Room
Updating the databases noted as required
  • ClearEdge I RiT PatchView, AMPO WQT, Storage Inventory Database, RackTracker (NA DC Cabinet Inventory), ESP (Enterprise Server Portfolio)
  • Minimum of 1 year of experience as a Data Center Technician/Field Analyst or in a similar role
  • Proficiency in Fiber Optics installation, troubleshooting, and maintenance
  • Experience in working with Cisco Routers setup and configuration
  • Familiarity with Router Switches, including installation, configuration, and troubleshooting
  • Demonstrated experience in handling Physical Servers in a data center environment
  • Proficient in Copper Cabling, including installation, maintenance, and troubleshooting
  • Skilled in Network Cabling, ensuring efficient data transmission within the network
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