Customer Service Representative - Robert Half

We are offering a contract for a Customer Service Representative position in Morristown, New Jersey. In this role, you'll be an integral part of our team, handling customer orders and inquiries, ensuring accuracy in our Sage 100 system, and working closely with our logistics team.

• Accurately enter and manage customer orders received through email into our Sage 100 system.
• Ensure all pricing, shipping, and order details are accurate before forwarding to the appropriate warehouse.
• Handle any customer issues in a timely and effective manner, ensuring customer satisfaction.
• Closely monitor customer accounts, tracking open orders and shipments.
• Inform customers proactively about the progress of their orders, including any potential issues or delays.
• Provide sales support by actively communicating with new and existing customers regarding pricing, lead times, and document changes.
• Collaborate with the logistics team to collect and verify shipping information.
• Aid in planning shipments by working with clients on forecasts and future requirements. • Proficiency in Order Entry is mandatory for this role. The candidate must be able to process orders efficiently and accurately.
• Comprehensive knowledge of Sage 100 is required. The potential candidate should be comfortable using this software to manage customer-related tasks.
• The ability to handle Shipping Documentation is a key requirement. The applicant must be adept at managing, organizing, and maintaining shipping records and paperwork.