Assistant Manager

The Assistant GM is responsible for overseeing the designated studio(s) to ensure the studio is well-maintained and that customer service standards are upheld to Yoga Six standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the leadership of Wellness Advisors and Teachers in the GM/DM’s absence.

He/she must have strong customer service skills, knowledge of PC/Mac computers, be able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service.

• Membership sales and retention
• Run weekly reports of where the studio is month to date in revenue and membership sales, communicate progress to the team to keep the studio on track to meet goals
• Process cancellations/freezes, handle customer service escalations
• Interview, train and role play with Wellness Advisors
• Partner with Lead Teacher to plan out member appreciation events, workshops, charity classes, and other special events in the studio. Plan out a month in advance and include in monthly newsletter.
• Monitor and escalate maintenance issues
• Manage inventory and cleaning
• Track member milestones, gathering content such as member photos and testimonials, providing such content to social media leader on a timely basis

• Sales experience
• Proven leadership experience
• Proven experience in following up on leads
• Confident in generating personal sales and training Wellness Advisors in sales
• Ability to manage revenue streams: memberships, retail, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Strong customer service skills
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
• Proficient with computers and Studio software

Job Types: Full-time, Part-time

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Orlando, FL 32828 (Required)

Ability to Relocate:

• Orlando, FL 32828: Relocate before starting work (Required)

Work Location: In person