Collections Specialist II

We are on the lookout for a Collections Specialist II to join our team in Memphis, Tennessee. This role offers a long-term contract employment opportunity in the finance industry. As a Collections Specialist, you will be instrumental in managing customer accounts, resolving overdue payments, and maintaining precise records of collection activities.

Responsibilities:

• Locate and monitor overdue customer accounts, ensuring timely follow-up.
• Engage with customers via telephone or in person to understand the reasons for overdue payments and discuss the terms of sales services or credit contracts.
• Prompt customers to pay amounts due on credit accounts, damage claims, or non-payable checks or to return merchandise.
• Develop debt repayment plans or establish repayment schedules based on customers' financial situations.
• Accurately document and record customer/client information.
• Receive payments and post amounts paid to customer accounts.
• Prepare statements to credit department if customers do not respond, ensuring all necessary information is included.
• Stay updated on federal, state, and company policies, procedures, and regulations related to collections.
• Utilize computer applications such as Microsoft Word and other related collections software for efficient data management and reporting.
• Independently manage time and tasks to maximize productivity and efficiency. • Demonstrated experience in Customer Service and Sales
• Proven ability to follow company Procedures and Policies
• Proficiency in Payment Processing and Check Processing
• Competency in Microsoft Word and other relevant Computer Programs
• Experience in reviewing and understanding Contracts
• Knowledge of Collection Processes and Claim Administration
• Working knowledge of Company Policies and Regulations regarding collections
• Familiarity with Credit systems and Overdraft policies
• Strong Negotiation skills
• Ability to manage Customer Accounts and handle Delinquencies
• Prior experience as a Collector is preferred
• Excellent Written Communication skills
• Knowledge of 'About Time', 'Merchandising', and 'Perform Ad Hoc Financial' systems is a plus
• Experience in Repayment strategies and systems
• Must adhere to all regulations and laws related to Collection Processes.