Customer Support Specialist

apartmentRandstad placeSomerville calendar_month 
Are you a customer-focused professional with a passion for providing top-tier service? We are seeking a Customer Support Specialist to be the welcoming face of our organization at our Assembly Row location. In this role, you will create a warm and professional environment for employees, visitors, and vendors while ensuring smooth front desk operations.

This is an exciting opportunity to be part of a dynamic team in a fast-paced workplace where attention to detail and excellent communication skills are key

salary: $21 - $22 per hour
shift: First
work hours: 7:30 AM - 5 PM

education: High School

Responsibilities

What You’ll Do:

  • Manage the front desk reception area, greeting guests and providing exceptional customer service.
  • Handle visitor check-ins, temporary badge access, and parking validation.
  • Direct guests to meeting locations and answer general inquiries.
  • Assist with administrative tasks, supply distribution, and data entry.
  • Collaborate with Workplace Services and Security to ensure a seamless visitor experience.

What We’re Looking For:

Must-Haves:

  • 1-3 years of administrative or front desk experience.
  • Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • strong interpersonal, organizational, and problem-solving skills.
  • Ability to maintain professionalism and confidentiality in a corporate environment.
  • Punctuality and reliability—must be ready to start work by 7:30 AM daily.

Nice-to-Haves:

  • Experience with time and project management.
  • Ability to adapt to changing priorities in a team-oriented environment.
Why Join Us?
  • Competitive pay and potential for long-term career growth.
  • Work in a professional, high-energy environment with a supportive team.
  • Gain valuable experience in administrative and customer service operations.

Ready to take the next step? Apply today! Submit your application by February 10 to be considered for this exciting opportunity.

Skills
  • Telephone Etiquette
  • Basic Software Skills
  • Customer Service
Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

apartmentActivate CareplaceBoston, 3 mi from Somerville (MA)
About the Role: We are hiring a passionate and customer-centric Platform Management & Operations Specialist to join our growing team. The role involves working collaboratively across many teams, including customer success, product/engineering...
apartmentRobert HalfplaceDanvers (MA), 16 mi from Somerville (MA)
and efficient flow of inventory  •  Utilize strong software skills to maintain and update our inventory management system  •  Utilize good business sense to make decisions that will benefit the company  •  Provide excellent customer service to our clients, resolving...
apartmentRobert HalfplaceFramingham, 18 mi from Somerville (MA)
We are looking for a detail-oriented and proactive Customer Service Specialist / Order Processor to join our clients team in Framingham. In this role, you will manage the order lifecycle from processing orders and reviewing Purchase Orders (POs)...