VoIP Engineer

apartmentJob Details placeNew Carrollton scheduleFull-time calendar_month9/24/24

VoIP Engineer (Cisco Unified Communications)

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is currently seeking a talented VoIP Engineer specializing in Cisco Unified Communications. This is a full-time position available onsite (hybrid) in New Carrollton, MD.

Roles and Responsibilities:

Design, implement, and maintain Cisco Unified Communications solutions, including VoIP, video, and collaboration technologies.
Troubleshoot issues related to Cisco call processing, VoIP quality, and network integration.
Provide Level 3 support for Cisco Unified Communications Manager (CUCM) and associated applications.
Manage and optimize network performance to ensure reliable and high-quality VoIP communications.
Ensure all security policies/GSP/IRM mandates are met/implemented correctly on network devices, best practices are implemented
Collaborate with the network engineering team to address connectivity and configuration issues.
Conduct regular system health checks and maintain documentation for all telephony systems.
Assist in user training and support for Cisco telephony tools and applications.
Additional duties as assigned

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience working with VoIP technologies, specifically Cisco Unified Communications.
Strong knowledge of Cisco Unified Communications Manager, Unity Connection, and related Cisco VoIP applications.
Experience with troubleshooting VoIP systems and network performance issues.
Extensive knowledge of TCP/IP, spanning tree, subnetting, routing, access control lists, wireless, VPN, DNS/DHCP/IPAM, and firewall operations.
Familiarity with SIP, RTP, and related telephony protocols.
Cisco certifications such as CCNA Voice or CCNP Collaboration are highly preferred.
Excellent communication and teamwork skills.
Previous experience in a federal environment is a plus.

Benefits

SID (www.sidonline.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Systems Integration & Development ( #SID ) is an Equal Opportunity Employer.

Some of our competitive benefits include:

Medical and dental coverage
401k plan with employer contribution
Paid holiday, vacation, and sick leave
Metro-check program
Tuition reimbursement

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