Order Management and Logistics Coordinator
Order Management and Logistics Coordinator
Permanent, Fulltime position in Wilsonville, OR
We are seeking a skilled and experienced Order Management Specialist to oversee the end-to-end order management process. This role is essential for ensuring seamless operations, and we are looking for a candidate with a robust background in order management, ideally within the B2B and B2C sectors of the tech industry.
Key Responsibilities:-Manage the full order lifecycle, including processing, tracking, and ensuring timely fulfillment.-Collaborate with 3PL and logistics partners to optimize supply chain operations.-Handle RMAs (Return Merchandise Authorizations) and assist with inventory management.-Participate in evening calls with internal teams and China-based clients to ensure smooth communication and alignment.Preferred Qualifications:-Proven experience in order management, preferably in tech-related industries.-Familiarity with EDI systems (helpful but not required).-Background working with 3PL and logistics is advantageous.Location & Availability:
This role requires on-site presence 5 days a week to support inventory and RMA processes. Candidates must have flexibility for evening calls with global stakeholders.
ABOUT US:TargetPath is a consultancy that helps technology companies reach their potential faster with a higher probability of success. We provide a veteran team that works alongside the client to develop and execute business plan, go-to-market and operational strategy.
PRIMARY RESPONSIBILITIES:Order Management and TrackingInventory Report Analysis on 3PL InventoryRMA Process and Return ManagementInitiate process improvements to improve operational efficiency and cost-effectivenessGenerates deliveries for both domestic and international open orders.Maintains, reviews. tracks and troubleshoots status of all deliveries in system. Demonstrates proficiency in maintenance of deliveries and transfer orders (i.e. reversing, splitting and canceling).Shipment coordination (small parcel)Implement and execute specific customer routing guidelines and requirementsFacilitate new account & new supplier setup/onboarding with internal sales team and retailersPrimary point of contact for Finance when resolving inventory and customer sales order issuesCoordinate presentation and distribution of product and PR samplesManages output of timely international transportation documents and provides support as neededInterfaces with forwarders, distribution centers, carriers, team members to drive competitive and cost-effective agreements for all traffic requirementsCoordinates inventory needed for outside warehouses while maximizing container spaceCoordinates with Supply Chain and Finance to meet order requirements and set priorities towards on-time deliveryFreight cost analysis in collaboration with Finance AnalysisManage the non-sale transportation (demo, promo, events, etc.) and shipping supplies stocked in the in-house warehousing spaceSystems Integration (EDI, webstore interface, WMS, etc.)Interface with internal and external departments as needed to support customer accounts and resolve issues promptly and accuratelyOversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revisionRaises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.Manage relationships with key operations suppliers/vendorsTrack supplier/vendor pricing, rebates and service levelsReview and approve all operational invoices and ensure they are submitted for paymentWork closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementationContribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trendsProvide other cross-functional support as needed
QUALIFICATIONS:Four-year college degree or equivalent work experienceMinimum 5+ years of operation management experience, including sales ops and logistics managementStrong understanding of order management processes and knowledge of warehouse operations and logisticsPrior trade show logistics highly desirableStrong organizational skills and ability to work independently, yet able to work collaboratively and understands the greater benefits of a team environmentAbility to work under and consistently meet tight deadlines while adjusting priorities as neededAbility to attend evening meetings with suppliers located in a different time zoneExceptional problem solving and organizational skills with attention to details and commitment to customer serviceExcellent communicator, both written and verbalSelf-starter with the willingness and ability to work with a broad range of personalities within a fast-paced, growing environmentIntermediate level knowledge of all Microsoft office programs in Windows, including Excel, Word, Outlook and PowerPoint is required
MISC:Location: Wilsonville, ORCompetitive salary + full benefits package, including medical/vision/dental, Short- & Long-Term Disability, Accident Insurance, Life Insurance, FSA, 401(k), PTO and Paid Holidays
TargetPath is an Equal Opportunity EmployerJob Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planVision insurance
Schedule:8 hour shiftMonday to Friday