Customer Service Representative

We are offering a contract to permanent employment opportunity for a Customer Service Representative in Dayton, Ohio. This role is pivotal in our customer service operations and requires a high level of organization and attention to detail. As a Customer Service Representative, you will be tasked with various responsibilities from answering phone calls to data entry and interacting with vendors.

Responsibilities:

• Provide exceptional customer service by answering inbound calls in a timely manner.
• Efficiently process customer enrollments over the phone and maintain accurate records of these transactions.
• Perform data entry tasks to maintain and update the customer portal.
• Respond to customer inquiries via phone and email correspondence, providing clear and accurate information.
• Utilize Microsoft Excel and Word to maintain customer records and perform various administrative tasks.
• Collaborate with vendors and representatives as required to ensure smooth operations.
• Schedule appointments and manage customer accounts as necessary.
• Contribute to the team by running reports and assisting with mail distribution.
• Maintain a high level of accuracy in all tasks, ensuring all customer information is correct and up to date.
• Proactively identify issues in customer accounts and take appropriate action to resolve them.

• Proficiency in answering inbound calls and providing outstanding customer service.
• Ability to perform data entry tasks with accuracy and efficiency.
• Experience with email correspondence.
• Proficiency in Microsoft Excel and Microsoft Word.
• Experience in order entry in a customer service or related role.
• Ability to schedule appointments effectively and accurately.
• Excellent interpersonal and communication skills.
• Demonstrated ability to work in a fast-paced environment.
• Strong problem-solving abilities.
• High level of initiative and self-motivation.
• Excellent time management and organizational skills.
• Proven ability to work both independently and as part of a team.
• High level of attention to detail.
• Willingness to learn and adapt in a dynamic environment.